THC Paradise Shipping and Delivery Policy
At THC Paradise, we are committed to providing a seamless and reliable shipping and delivery experience for our customers. This policy outlines the procedures, timelines, and guidelines for receiving your orders, whether for in-store pickup, local delivery, or shipping where permitted by law.
Order Processing
All orders are processed promptly upon receipt. For online orders, please allow 1–2 business days for order verification and preparation. During high-demand periods or special promotions, processing times may be slightly longer. Customers will receive a confirmation email once their order is processed and ready for pickup or delivery.
Age Verification
Due to legal regulations, THC Paradise requires valid age verification for all orders. Customers must provide a government-issued photo ID showing that they are at least 21 years of age, or a valid medical cannabis card for medical patients. Delivery drivers will check identification at the time of delivery, and orders cannot be released without proper verification.
In-Store Pickup
For customers selecting in-store pickup, orders will be prepared and held at the designated location. Pickup notifications will be sent via email or text once the order is ready. Customers are encouraged to pick up orders within 48 hours to ensure product availability. Proof of purchase and a valid ID are required at pickup.
Local Delivery
THC Paradise offers local delivery where permitted by law. Delivery areas are subject to regulatory restrictions and may vary by location. Customers must provide a valid address and meet any minimum purchase requirements. Delivery times are estimated at 1–3 business days, depending on location and order volume. Tracking information or delivery notifications will be provided when available.
Shipping Restrictions
Due to federal and state regulations, THC Paradise cannot ship cannabis products across state lines or to areas where cannabis delivery is prohibited. Orders placed outside of legally permitted delivery zones will be canceled, and customers will be notified promptly.
Delivery Requirements and Safety
For deliveries, a signature and valid ID are required upon receipt. THC Paradise drivers follow strict safety and compliance protocols to ensure that products are transported securely and in compliance with state regulations. Customers are responsible for ensuring someone of legal age is present at the delivery address to accept the order.
Order Issues
If there are issues with your order, including delays, missing items, or incorrect products, please contact our customer service team immediately. We will work to resolve the issue promptly, including arranging replacements or refunds when applicable.
Policy Updates
THC Paradise reserves the right to update or modify this Shipping and Delivery Policy at any time. Customers are encouraged to review this page periodically for the latest information regarding order processing, delivery zones, and regulations.
Our goal at THC Paradise is to provide safe, efficient, and convenient delivery and pickup options while complying with all regulatory requirements. We appreciate your understanding and cooperation in helping us maintain the highest standards of service and safety.